Refund and cancellation policies

This page outlines the refund and cancellation policies applicable to services offered by Yesleads.

Refund policy

All services offered by Yesleads operate on a prepaid basis. Payments are made in advance based on the number of leads the client wishes to receive. Once payment is processed and leads are delivered, the following conditions apply:

• No refunds are issued for delivered leads.
• In case of service cancellation, any unused balance in the client’s prepaid account remains available for a period of 12 months from the date of cancellation.
• During this time, the client may reactivate the service and use their remaining balance.
• After 12 months, unused balances will be forfeited.

Cancellation policy

Clients may cancel the lead generation service at any time by sending a written request to helpdesk@yesleads.ca with a minimum of 3 business days’ notice.

• Cancellation will pause further lead delivery.
• The system is fully automated; we require advance notice to prevent the next automatic account recharge.
• There are no cancellation fees.

Pausing the service

Clients may also temporarily pause lead delivery by contacting helpdesk@yesleads.ca. The same 3 business days’ notice applies.

Trial period terms

If you are participating in a promotional trial:

• You may cancel within 10 business days of the trial ending.
• If you cancel, leads received during the trial are yours to keep at no additional cost.
• If you choose to continue, the remaining balance for trial leads will be charged according to our standard rate.

Company information

Yesleads — 9378-1656 Québec inc.
2485 Fleury Est, Montréal, Quebec H2B 1L4, Canada
leads@yesleads.ca · +1 514-534-1139

See also our Terms and Conditions and our Privacy Policy.